Return & Refund Policy

At PIGAL, we are committed to providing our customers with a pleasant, transparent, and fair shopping experience.
If for any reason you are not satisfied with your purchase, you may return it in accordance with the policy outlined below.

Return Period

Customers must contact PIGAL’s Customer Service within 14 days of receiving the item to request a return.
Once the return is approved, the item must be shipped back to us within a reasonable timeframe.

Refunds

A full refund will be issued for products returned in accordance with this policy.
Refunds will be processed once the item is received and inspected by our warehouse team to ensure it meets all return conditions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
If the received item is defective or if the issue was caused by our error, the return shipping costs will be covered by PIGAL.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • The item has not been used or worn
  • The item has not been altered, repaired, or tailored
  • The item is in its original condition
  • All original tags and labels are attached and intact
  • The item is not damaged due to misuse or improper handling

Non-Returnable Items

Returns will not be accepted for:

  • Items that have been altered, repaired, or tailored
  • Items that have been used or worn
  • Items missing original tags or labels

Defective Items

If you receive a defective item, please contact our Customer Service within 48 hours of receiving the product and provide clear photos.
After review and approval, we will offer either a full refund or an exchange — based on your preference.

Legal Notice

PIGAL reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
All returns and refunds are subject to company approval following inspection of the returned product.