Refund policy
Refund & Return Policy
Effective Date: February 23, 2026
At PIGAL Industries Ltd., we are committed to quality and customer satisfaction. Please review our return policy carefully before making a purchase.
Return Window
We accept returns within 14 days from the date of delivery.
Requests submitted after 14 days from delivery will not be accepted.
Return Eligibility
To qualify for a return, items must:
-
Be unused
-
Be unworn
-
Be in original condition
-
Have all original tags attached
-
Be returned in original packaging
Items showing signs of wear, use, damage, odor, stains, or alteration will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
-
Products that have been worn or used
-
Altered or tailored items (including any garment that has undergone modifications)
-
Accessories
-
Items marked as final sale (if applicable)
Return Shipping
Return shipping costs are covered by PIGAL, provided the return meets the eligibility requirements outlined above.
We reserve the right to refuse return shipping coverage if the item does not comply with this policy.
Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection.
If approved, a refund will be issued to your original payment method.
Processing time for refunds may vary depending on your payment provider.
Manufacturing Defects
We provide a limited warranty for manufacturing defects only.
Examples may include:
-
Stitching defects under normal use
-
Faulty zippers upon delivery
-
Buttons that detach under regular wear
-
Fabric defects identified immediately upon receipt
This warranty does not cover:
-
Normal wear and tear
-
Damage caused by misuse
-
Improper care or cleaning
-
Alterations made after purchase
We reserve the right to determine whether a defect qualifies under this policy.
Exchanges
Exchanges are subject to product availability.
If you wish to request an exchange, please contact us directly.
Contact
For return or refund inquiries, please contact: